Keep everyone informed and reduce no-shows with ClassaaS.com's comprehensive notification system. Configure automated emails, reminders, and custom messages to ensure smooth communication with your attendees.
Email notification settings
ClassaaS.com automatically sends various types of email notifications to keep you and your attendees informed throughout the booking process.
Booking Confirmations
Sent immediately when someone books an appointment. Includes meeting details, calendar links, and any custom instructions.
Reminder Notifications
Automated reminders sent before meetings to reduce no-shows. Customizable timing and content.
Cancellation Notices
Sent when appointments are cancelled by either party. Includes cancellation reason and rebooking options.
Reschedule Notifications
Sent when meeting times are changed. Shows old and new times clearly to avoid confusion.
Follow-up Messages
Optional thank you emails sent after meetings. Great for gathering feedback or sharing resources.
No-show Alerts
Notifications when attendees don't join scheduled meetings. Helps track attendance patterns.
Configuring email notifications
- Go to Settings → Notifications in your dashboard
- Choose which notifications to enable for each event type
- Set notification preferences for yourself and attendees
- Customize email templates and timing
- Test your settings with sample emails
Automated reminders
Reduce no-shows by up to 80% with well-timed reminder emails. ClassaaS.com lets you set multiple reminders at different intervals.
Default reminder schedule
| Reminder Type | Default Timing | Purpose | Customizable |
|---|---|---|---|
| Initial Confirmation | Immediately | Confirm booking details | ✓ |
| Early Reminder | 24 hours before | Give advance notice | ✓ |
| Final Reminder | 1 hour before | Last-minute reminder | ✓ |
| Follow-up | 1 hour after | Thank you and feedback | ✓ |
Customizing reminder timing
You can adjust reminder timing based on your needs:
- Short meetings (15-30 min) - 1 hour and 15 minutes before
- Standard meetings (30-60 min) - 24 hours and 1 hour before
- Long meetings (60+ min) - 1 week, 24 hours, and 1 hour before
- Multi-day events - 1 week, 3 days, and 1 day before
Best Practice
Send 2-3 reminders maximum. Too many emails can annoy attendees, while too few increase no-show rates. The sweet spot is 24 hours and 1 hour before the meeting.
Reminder content best practices
- Clear subject lines - "Reminder: Your meeting with [Name] tomorrow at [Time]"
- Essential details - Date, time, duration, and location/link
- Preparation instructions - What to bring or prepare
- Contact information - How to reach you if needed
- Cancellation policy - How to cancel or reschedule
Custom email templates
Personalize your communication with custom email templates that match your brand and tone.
Template customization options
- Branding - Add your logo, colors, and fonts
- Personalization - Use merge fields for names, dates, and details
- Multiple languages - Create templates in different languages
- Event-specific - Different templates for different event types
- Rich formatting - Bold, italic, links, and basic HTML
Sample confirmation email template
Your meeting with [Host Name] is confirmed
Hi [Attendee Name],
Your meeting has been successfully scheduled! Here are the details:
Meeting: [Event Name]
Date: [Meeting Date]
Time: [Meeting Time] ([Attendee Timezone])
Duration: [Duration] minutes
Location: [Meeting Location/Link]
What to expect:
[Event Description]
Need to reschedule?
You can reschedule or cancel this meeting by clicking here.
Looking forward to meeting with you!
Best regards,
[Host Name]
Available merge fields
[Attendee Name]- Attendee's full name[Attendee Email]- Attendee's email address[Host Name]- Your name or company name[Event Name]- Name of the event type[Meeting Date]- Date of the meeting[Meeting Time]- Time of the meeting[Duration]- Meeting duration in minutes[Meeting Location]- Location or video link[Attendee Timezone]- Attendee's timezone[Reschedule Link]- Link to reschedule the meeting[Cancel Link]- Link to cancel the meeting
SMS notifications
Reach attendees instantly with SMS notifications for critical updates and reminders.
When to use SMS
- Last-minute reminders - 15-30 minutes before meetings
- Urgent changes - Meeting cancellations or time changes
- No-show follow-up - Check if attendees are running late
- High-value meetings - Important client calls or interviews
SMS best practices
- Keep it short - SMS has a 160 character limit
- Include essentials only - Time, location, and contact info
- Use clear language - Avoid jargon or complex terms
- Provide opt-out - Include "Reply STOP to opt out"
- Respect timing - Don't send SMS outside business hours
Sample SMS templates
Meeting Reminder SMS
Reminder: Meeting with [Host] in 30 min at [Time]. Join: [Link]. Questions? Reply or call [Phone]. -ClassaaS
Meeting Cancelled SMS
CANCELLED: Your [Time] meeting with [Host] has been cancelled. Reschedule: [Link]. -ClassaaS
Setting up SMS notifications
- Upgrade to a plan that includes SMS notifications
- Verify your phone number in account settings
- Configure SMS templates for different scenarios
- Set up SMS triggers (timing and conditions)
- Test SMS delivery with sample messages
Pro Tip
Combine email and SMS for maximum effectiveness. Use email for detailed information and SMS for urgent, time-sensitive updates. This multi-channel approach reduces no-shows by up to 90%.
Compliance and privacy
- Consent required - Only send SMS to users who opt-in
- Business hours - Respect local time zones and business hours
- Opt-out mechanism - Always provide a way to unsubscribe
- Data protection - Follow GDPR and local privacy laws
- Message limits - Don't exceed reasonable frequency limits